Fax Broadcasting |
| Question : Do I have to commit to a long-term agreement? | [ Top ] |
| Answer : No. There is no long-term commitment. There is no set up or monthly maintenance fees. |
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| Question : Where can you send fax broadcasting campaigns? | [ Top ] |
| Answer : We can send fax broadcasting campaigns anywhere in North America. This includes any State, Province, City, or Area Code in both Canada and the United States.
We can also send fax broadcasts in the following 26 countries:
Australia; Austria; China; Croatia; Denmark; Estonia; France; Germany; Hong Kong; Hungary; India; Ireland; Italy; Isreal; Japan; Luxembourg; Netherlands; New Zealand; Russia; Singapore; Spain; Sweden; Switzerland; Taiwan; Thailand; United Kingdom |
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| Question : What if a fax number is busy? | [ Top ] |
| Answer : We utilize a dynamic retry system to maximize your successful fax deliveries. Our system will retry any busy number or failed attempt at least 3 times. |
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| Question : Am I charged for failures or retries? | [ Top ] |
| Answer : No. You are charged for completed faxes only. |
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| Question : Can I send a cover page? | [ Top ] |
| Answer : Yes, you can further personalize your document by using a customized cover page with your broadcast. |
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| Question : What file formats are supported for my Fax document and/or distribution list? | [ Top ] |
Answer : Fax document – Microsoft Word, Excel, or Publisher, or Adobe PDF, TIFF
Fax list – Microsoft Excel, Comma separated (.csv), or dbase (.dbf) |
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| Question : Does FaxEmailBroadcasting.com attach any advertising to my fax message? | [ Top ] |
| Answer : No. FaxEmailBroadcasting.com will NOT attach advertising about our company. The message you fax is the message that your client will receive. Outsourcing your fax communications to FaxEmailBroadcasting.com is transparent to your customers. |
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| Question : Can I use my own business fax data base lists? | [ Top ] |
| Answer : Yes, you can use your own personalized business fax data base list. Simply provide it to us in the above listed formats and we shall create your personalized list. |
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| Question : What if I don’t have a fax business data base list? | [ Top ] |
| Answer : You can choose from our 4.5 million existing business fax data base lists. All faxes are sent with an “opt out” toll free service number attached to your message and includes your personalized heading. If a business no longer wishes to receive a fax from you they simply call the number, enter their fax number and it is immediately permanently removed from the data base. |
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| Question : Is there an extra cost to use your business fax data base lists? | [ Top ] |
| Answer : No, there is no extra cost to using our existing business fax data base lists, however all faxes will be sent out with an “opt out” toll free service number attached to your message. |
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| Question : Is there an extra cost when a business uses the “opt out” service? | [ Top ] |
| Answer : No, there is no extra cost to you when a business uses the “opt out” service after receiving your fax. |
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| Question : How will I know when my fax broadcast is completed? | [ Top ] |
| Answer : Once your fax broadcast is complete, you will automatically receive a summary completion report via email. The summary completion report will show you all completed received faxes and non received faxes including the reason why they where not recieved. |
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| Question : How many faxes can you send per hour? | [ Top ] |
| Answer : We can send up to 500 000 faxes per hour. |
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| Question : Can I schedule my broadcast to go out anytime? | [ Top ] |
| Answer : Yes, our broadcast system enables us to send your fax broadcast out immediately or you can schedule a specific date and time for your fax communication to be sent. |
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| Question : Are there any long distance charges? | [ Top ] |
| Answer : No, there are zero long distance charges. Our systems can fax to any state, province or city in North America along with our 26 servicing countries free of long distance charges to you. We at FaxEmailBroadcasting.com absorb all applicable long distance charges when sending your fax broadcasting campaign. There are no additional costs other then the quoted price per page. |
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| Question : What are your payment options? | [ Top ] |
| Answer : Visa, Mastercard, AmericanExpress, and PayPal |
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Email Broadcasting |
| Question : Does your web based interface support HTML messages? | [ Top ] |
| Answer : Yes. Our web based automated system can handle both text and HTML messages. |
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| Question : Can I schedule my broadcast to go out anytime? | [ Top ] |
| Answer : Yes. Our broadcast system enables us to send your email broadcast out immediately or you can schedule a specific date and time for your email broadcast communication to be sent. |
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| Question : What information do I need to provide for my email broadcasting campaign? | [ Top ] |
| Answer : You will need to provide us your document for broadcasting as well as your distribution list. In addition, for your email campaign you will need to provide the email subject line, the “To” and “From” field information and the “Reply To” email address for your campaign. |
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| Question : Does FaxEmailBroadcasting.com attach any advertising to my email message? | [ Top ] |
| Answer : No. FaxEmailBroadcasting.com will NOT attach advertising about our company. The message you upload is the message that your client will receive. Outsourcing your email communications to FaxEmailBroadcasting.com is transparent to your customers. |
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| Question : How will I know when my email campaign has reached a subscriber? | [ Top ] |
| Answer : Once your email broadcast is complete, you will automatically receive a summary completion report via email. Also, we highly recommend that you include your own email address in your distribution list so that you will receive your message in your own email box. |
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| Question : Will I be able to preview my email message before it is sent? | [ Top ] |
| Answer : We will send you a test email, prior to your campaign. |
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